We want shopping for games and puzzles at RUTHÉL & WALLACE to be simple and transparent. The terms below explain delivery and returns for products fulfilled by our game suppliers. Your mandatory statutory rights always take priority.
Delivery
Delivery options and the total delivery charge are shown at checkout, before payment. Our currently configured delivery regions for these game products are Belgium and the Netherlands. If no delivery option is shown for your address, please contact us before ordering; we cannot promise delivery to every country.
Changed your mind? 14-day right of withdrawal
For eligible online purchases, you may notify us within 14 calendar days after receiving your order that you want to withdraw, without giving a reason. To notify us, email info@ruthelandwallace.com, stating your order number and your decision to withdraw. You may use the model form below but are not required to do so.
Return the product within 14 days after notifying us. You may inspect the product as reasonably needed to check its nature, characteristics and function. You may be liable for a loss in value caused by handling that goes further than necessary. Opening an ordinary board-game box does not automatically cancel your statutory rights.
For a change-of-mind return, you pay the direct postage or courier cost of sending the product back. The cost depends on the parcel and chosen carrier. We do not charge a separate restocking fee. Please request the correct return instructions and address before sending your parcel. Do not return products to the manufacturer or a fulfilment warehouse. Your legal right to withdraw does not depend on our approval.
Refund after withdrawal
We reimburse your eligible payment, including the original standard delivery costs where required by law (excluding any extra charge for a more expensive delivery method). We refund within 14 days of receiving your withdrawal notice, using your original payment method unless otherwise agreed. Where the law permits, we may wait until the goods arrive or you provide proof of return shipment, whichever occurs first. Any deduction for excessive handling is subject to applicable law.
Damaged, defective or wrong product
If a game or puzzle arrives damaged, is defective or is not the product you ordered, please email us promptly at info@ruthelandwallace.com with your order number and details (photos are helpful when available). We will offer a legally compliant solution, which may be repair, replacement, price reduction or refund as appropriate. Any necessary return or replacement transport to resolve a covered defect or our delivery error will not be charged to you. Statutory guarantee rights remain unaffected.
Exceptions
Only exceptions expressly provided by applicable consumer law apply. Ordinary games and puzzles are not automatically excluded because they were bought on sale or because an outer package was opened. Sealed computer software and sealed audio/video recordings may be excluded from withdrawal after unsealing, as provided by law.
Contact and model withdrawal form
RUTHÉL & WALLACE · Toekomststraat 17, 3670 Oudsbergen, Belgium · info@ruthelandwallace.com.
To RUTHÉL & WALLACE: I/we hereby notify you that I/we withdraw from the contract of sale for the following product(s): _____. Order number: _____. Ordered on: _____. Received on: _____. Name: _____. Address: _____. Date: _____. Signature (only if sent on paper): _____.
Please also consult our general refund policy. Where there is any inconsistency, mandatory statutory consumer rights prevail.